Games Operations

First Steps in Games Operations illustrates how to open, run, and close a midway games area. It illustrates how to turn spectators into players by encouraging winners and how to turn players into repeat players. Shot on location in a variety of amusement facilities, this program prepares new games employees with the skills and winning attitude needed to run a successful games operation. This is a great tool for training new employees. It also includes information on guest relations, safety, cleanliness, and how to work as a team to make this a complete training package. This program covers these areas:

• Opening the Game
• Getting Players
• Keeping Players
• Operating the Game
• Closing the Game

This program includes a video segment and a downloadable trainers Guide.

First Steps in Guest Relations introduces your employees to the concept of guest services and their critical role in delivering quality guest care. Shot on location in a variety of amusement facilities, this program outlines six steps to hospitality, and illustrates how to practice each step:

1. Smile
2. Meet & Greet
3. Read the Guest
4. Ask and Suggest
5. Know the Answer
6. Friendly Farewell

In additional this program includes a brief refresher on basic safety, the importance of keeping the facility clean, and how to work as a team.

The program includes a downloadable Trainer's Guide.

First Steps in Ride Operations outlines the key steps in any ride operator’s job. This program illustrates all the steps from pre-opening check lists to closing the ride at the end of the day. Shot on location in a variety of amusement facilities, this video takes a ride operator through a complete working shift illustrating key steps and best practices along the way. Topics include:

• Knowing the Ride
• Opening the Ride
• Instructing Riders
• Operating the Ride
• Closing the Ride

This program also includes a downloadable Trainer’s Guide.

 

First Steps in Supervision is aimed at the newly promoted supervisor. Often a returning front-line employee with little supervisory experience, this program aims to set the new supervisor at ease by illustrating the various roles that a supervisor must play. This video outlines the typical situations that a supervisor may face in dealing with a young workforce or his/her peers.

This program also includes a downloadable Trainer's Guide.
 

First Steps Welcome to the Amusement Parks and Attractions Industry is the best tool you can use to introduce your new and future employees to the exciting world of amusement parks and attractions.

Aimed at front line "new hires", this short program packs a lot of information into 7 minutes. The video looks at 4 key areas that every amusement facility deals with:

• Safety: Why safety is priority number one in the amusement industry,
• Cleanliness: How employees can play their role in keeping your facility clean,
• Guest Relations: How good guest care rests on three basic steps,

Teamwork: How working as a team can be fun and rewarding.

In addition, the video also highlights the potential career opportunity that working in the industry can lead to and how the amusement and attractions industry is related to the hotel, hospitality, tourism, and movie industries.
 

THREE GREAT TRAINING TOOLS IN ONE SMART PACKAGE FROM IAAPA!
1. Deliver an entire retail operations program to your front line staff. 12 modules on everything from stocking shelves to
guest services and from cash-handling to how to keep your store clean.
2. Present individual modules or build your own program as needed. Built on Microsoft’s PowerPoint’s easy to use interface
for quick "cutting and pasting."
3. Add clip art, photos and other information on your facility’s gift stores to truly customize your program.
Flexibility and tools to design and deliver your own training program whether it is for a class
of one or a class of many.
Give your employees the head start they need to give you the best results.